Support

Support

Depend on the experts in our state-of-the-art Network Operations Center (NOC) to help you keep your network running.

We have the team, tools, and technologies needed to secure and monitor all our services 24/7.

Our team members are always available to coordinate emergency requirements.

Select contact details and make sure you have your customer account number or order number ready for your call, and include it in the subject line of any email you send.

Main Telephone: +34 93 394 1901 | Email: noc@afr-ix.com

Alternatively, you can contact our other support telephones:

NOC South Africa+27 213 002 954
NOC USA+1 646 741 1416
NOC United Kingdom: +44 20 3137 6774

Customer loggin

AFR-IX telecom Network and all pieces of equipment are closely monitored by our Monitoring tool “Zabbix”, enabling us to guarantee better levels of service quality and availability.

Customer Service - FAQs

AFR-IX Telecom is committed with the best customer service for our Clients. We are available to you 24 hours all year by reaching us through these channels: Phone, Email and Skype.

You can also visit our FAQ page for questions that are frequently asked of our support team. You might find the solution here!

Connect with us on Social Media

Connect with our social media channels to stay in touch and up to date on our latest insights, news, views and and more.