Service quality
24/7 Proactive Monitoring & Support
Our dedicated Network Operations Center (NOC), located at Barcelona, continuously monitors traffic, preventing and resolving issues before they impact your business.
Strict Service Level Agreements (SLAs)
We back our services with robust SLAs, ensuring consistent performance, fast response times, and guaranteed uptime.
End-to-End Quality Control
With teams on the ground, we provide rapid response times, local expertise, and dedicated support, reinforcing our commitment to Africa’s digital transformation. Wherever you are, AFR-IX Telecom is there to keep you connected.
Compliance
AFR-IX Telecom is committed to the highest standards of regulatory compliance and upholding core ethical principles. We adhere to industry laws, regulations, and a strict code of conduct to ensure transparency, accountability, and data protection.
Compliance Page
MANRS
AFR-IX Telecom received the MANRS (Mutually Agreed Norms for Routing Security) certification. This prestigious certification underscores AFR-IX Telecom's commitment to delivering secure, reliable, and robust IP Transit services across the African continent.
ISO 27001 and Integrated Management System
We are ISO 27001 certified, ensuring strong information security. Our Integrated Management System, based on the International Organization for Standardization framework, also aligns with ISO 9001, ISO 14001, ISO 45001, and ISO 21001, for which certification will be obtained soon, ensuring a unified and efficient way of working.
Policy Integrated Management System
NIST
AFR-IX Telecom complies with NIST standards to meet the cybersecurity requirements of the U.S. market.
Our commitment ensures robust protection aligned with internationally recognized best practices.
Our commitment ensures robust protection aligned with internationally recognized best practices.