Niger Poste and AFR-IX Telecom Collaboration
Client Stories
In an ever-evolving digital landscape, robust and reliable internet connectivity is crucial for businesses to thrive. Niger Poste, a public company in Niger, recognized the need to enhance its connectivity to improve service delivery.
This case study explores how AFR-IX Telecom addressed the connectivity challenges faced by Niger Poste and the remarkable results achieved through this collaboration.
About Niger Poste
Niger Poste is a public company providing essential public services to the local population. With a strong commitment to decentralization, Niger Poste aims to be as close to the people as possible, offering services across 105 agencies in 85 locations.
The services offered by Niger Poste fall into two main categories:
Financial Services
Money transfers
Diverse financial products, catering to over 200,000 accounts.
E-commerce
Initiatives like Kaomina, launched in 2017, to diversify their service offerings.
Challenges faced
The collaboration between Niger Poste and AFR-IX Telecom began in March 2022.
Recognizing the urgent need for a reliable and cost-effective solution, Niger Poste sought AFR- IX Telecom’s expertise to resolve their connectivity issues.
01
Poor Connectivity
The existing internet connection was unreliable, impacting service delivery.
The incumbent partner was unresponsive to connectivity issues.
02
High Costs
The cost of the internet service was prohibitively high.
03
Lack of Backup Solutions
Niger Poste relied on a single backup, which was insufficient for their needs.
AFR-IX telecom's Solutions
AFR-IX Telecom implemented a phased approach to
improve Niger Poste’s internet connectivity:
01
Initial Deployment in NiameyStarted with 6 sites at 2Mbps each.
Gradually expanded to 7 sites and then 9 locations.
02
Current Deployment9 sites (offices) in Niamey with a total of
42Mbps, excluding the headquarters.
Combined with Niger Telecom, Niger Poste now has a total of 27Mbps bandwidth.
03
Dedicated Internet Access (DIA)Ensuring a stable and high-quality internet connection.
Results Achieved
Proactive Support
AFR-IX Telecom’s Network Operations Cen- ter (NOC) proactively addresses issues, often before they impact Niger Poste.
Improved Internet Quality
Superior latency and stability compared to previous providers. Niger Poste now has 2 internet lines, with AFR-IX Telecom providing a significantly better service.
Customer Satisfaction
Niger Poste is confident in AFR-IX Telecom’s commitment to resolving issues and maintai- ning high service quality.
Conclusion
The collaboration between Niger Poste and AFR-IX Telecom highlights the importance of reliable internet connectivity for service delivery and custo- mer satisfaction. By addressing the challenges faced by Niger Poste, AFR-IX Telecom has demonstrated its capability to provide high-quality, proac- tive, and cost-effective solutions.
This partnership sets a benchmark for future projects and underscores the potential for growth and innovation in the region.
This partnership sets a benchmark for future projects and underscores the potential for growth and innovation in the region.