Our Methodology


More than a service provider, a one-stop shop for your African IT needs

Even though AFR-IX works primarily on the ground in Africa, our customer orientation acumen brings us uniquely close to you.

From a single request, we develop both financial and technical solutions according to a budget, tailored to your commercial, technical and operational needs. Flexibility and responsiveness are recognised as our selling points and we strive to out outdo ourselves in terms of our attention to detail.

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We are always contactable

Here at AFR-IX, all services are treated on an equal footing. We have a dedicated hotline for all our customers so that we are always on hand in all cases.

We don´t discriminate between our customers

Whether you need a small bandwidth or you have a substantial wholesale request, you will get the equal amount of attention and commitment that you expect to receive.


An Africa-focused methodology working towards quality in connectivity services

Robust SLA

AFR-IX appreciates the strong predicaments facing all organisations and is therefore aware how essential communication is in streamlining operational efficiencies. Our SLA gives you peace of mind whilst our NOC 24/7 services give you dedicated support and top notch QoS.

Protection and resilient protocols

The engineering mindset throughout the establishment of the Pan-Africa network has always been to provide redundancy, which can be activated at a moment’s notice should a customer wish is to be.

We are on the ground

AFR-IX Telecom´s core network covers West and Central Africa. Field engineers are dedicated to assisting and developing network solutions on the ground in Africa.


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